Refund policy

Whats your return policy for buying items online?

We hope you will be delighted with your purchase, but should you wish to return any items then please inform us via email at and return the items to us within 7 days after receiving your order.

Please return items using a traceable and insured method such as Recorded Delivery, or obtain a proof of posting certificate from the Post Office. Unfortunately we cannot refund for items which are lost on their way back to Ava & Iva, so it is important that you obtain proof of postage or preferably use a signed for service back to us.  

You can also bring them directly into the Cirencester shop if that is more convenient for you.  We would be grateful if you could email us in advance so that we can make the process as speedy as we can for you.  Of course you are welcome to exchange the item for another one in the shop within 7 days.

Goods must be returned in their original condition and as they were posted, complete with appropriate packaging and the original tags still attached. Refunds will be processed within 7 days of receipt at Ava and Iva. You will receive a email to confirm when we have processed your refund. We regret we are unable to refund postage charges for the dispatch or return of items.

We reserve the right to refuse refunds on any items believed to have been worn or damaged since dispatch from Ava & Iva.